KB88691
Published: February 19, 2021
Revision: 2.0

Restored groov View project is Not Logging Events


Applies To:

groov View running on:

  • GROOV-AR1, GROOV-AR1-BASE, GROOV-AR1-SNAP
  • GROOV-AT1, GROOV-AT1-SNAP
  • GROOV-SVR-WIN, GROOV-SVR-WIN-BASE, GROOV-SVR-WIN-SNAP
  • GRV-EPIC-PR1

Versions Affected:

R4.1a to R4.2c

Resolved In Version:

R4.3a


Symptoms:

After restoring a groov View project that includes Event Notifications, any new Event Notifications will not be saved to the Event log. Other Event Notifications configurations you selected (for example, the on-screen display of Events and the sending of emails) will work correctly.

Workaround:

Do the following to the groov View project with the issue:

  1. Create a new backup of the project:
    1. Switch to Build mode.
    2. Click File > Backup Project to Computer.
    3. In the Backup Project to Computer window, uncheck Include event notifications.
    4. Click Download Project.
    5. Save the project file to a desired folder. Remember that location.
  2. Reset the project:
    1. Click File > Reset Project.
    2. Enter your password in the Reset groov View window, then click Reset groov View.
  3. Restore the backup you created in step 1:
    1. Click file > Restore Project from Computer.
    2. In the Restore Project window, click Browse, then navigate to the folder you selected in step 1.e.
    3. Select the backup file and click Open.
    4. Enter your user ID and password, then click Restore.
    5. Click OK to confirm that you want to restore the project.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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