KB89667
Published: June 15, 2021
Revision: 2.0

Can't restore a backup file made by GRV-EPIC-PR1 to a GRV-EPIC-PR2 (or vice versa)


Applies To:

Firmware for the following:

  • GRV-EPIC-PR1
  • GRV-EPIC-PR2

Versions Affected:

3.2.0

Resolved In Version:

3.2.1


Symptoms:

When you create a backup from a GRV-EPIC-PR1 and then try to restore it to a GRV-EPIC-PR2, groov Manage displays the following error and does not do the restore: The backup file is not compatible. It is for a different device. You should be able to restore backups from one to the other.

Workaround:

Manually edit the info.json file (in the backup file) to remove the line that prevents the restore:

  1. Unzip the backup file into a working directory.
  2. In the working directory, open the info.json file in an editor.
  3. Delete the line containing the following string: "deviceModel": "<product number",
  4. Save the info.json file.
  5. Zip the entire contents of the working directory (do not include the working directory itself) to a new backup file with a new name.
  6. On the target groov EPIC, restore the new backup file (from the groov Manage Home page, click Maintenance > Restore, then Upload Backup) .

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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