KB89336
Published: April 21, 2021
Revision: 1.0

Touchscreen stuck on power up progress screen


Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

2.0.2 to 3.1.0 (may affect earlier versions)

Resolved In Version:

3.2.0


Symptoms:

In rare cases, after a power cycle, you may observe that the GRV-EPIC-PR1 touchscreen appears to be stuck on the screen that shows "groov EPIC" with the progress bar showing approximately 80% complete. This issue may also cause a unit to lock up while in operation. You may also observe any of the following:

  • STATUS LED is blinking green.
  • POWER LED is solid green.
  • The LEDs on the groov I/O modules may be red or blue.
  • No Ethernet communications: you cannot connect to the GRV-EPIC-PR1.

Workaround:

Power cycle the GRV-EPIC-PR1.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2021 Opto 22. All rights reserved.