KB89120
Published: August 20, 2020
Revision: 2.0

Updating firmware with PAC Manager may fail


Applies To:

PAC Manager

Versions Affected:

All versions prior to R10.3b

Resolved In Version:

R10.3b


Symptoms:

When you use PAC Manager to download firmware to a PAC device:

  • The download may fail and display either of these messages: "Cycle power to brain. Waiting for reboot" or "Install bridge firmware successful. Waiting for reboot".
  • The upgrade may complete but appear to be stuck on "Install bridge firmware successful. Waiting for reboot".
These events are more likely to happen if the PAC device is connected remotely.

Workaround:

There are several things you can do:

  • Disconnect other devices (for example, PAC Display, OPC server, third-party devices, etc.) that are communicating with the PAC device.
  • Repeat the download until it completes successfully.
  • If possible, create a local connection to your PAC device.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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