KB88815
Published:
Revision: 1.0

Cannot connect directly to groov View using port forwarding


Applies To:

GRV-EPIC-PR1

Versions Affected:

R1.0.0 to current, until fixed


Symptoms:

If you are using port forwarding to access your GRV-EPIC-PR1 on a port that is different from the default port 443, you may not be able to reach groov View directly.

Specifically, if you do not have an existing login session and attempt to reach groov View directly through a URL similar to this:
https://server.hostname:12345/view/ 
you will be redirected to a URL that will not work, because it refers to the port forwarding device rather than the groov EPIC processor.
 

Workaround:

  1. Use groov Manage to access the PR1 on the local network (not using port forwarding).
  2. Go to Home > System > Settings and change "First App Loaded" to groov Manage. Click Save.
  3. When accessing the PR1 via port forwarding, first log in to the groov Manage page.
  4. Once logged in, click the groov View link.

Resolution:

Opto 22 has resolved this issue and will include the fix in an upcoming release.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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