KB88315
Published: July 24, 2019
Revision: 1.0

SNAP-RCK-M2B Adapter does not fit some SNAP-PAC Controllers and Brains


Applies To:

  • SNAP-RCK-M2B
  • SNAP-PAC-R1, SNAP-PAC-R1-FM, SNAP-PAC-R1-W
  • SNAP-PAC-R2, SNAP-PAC-R2-FM, SNAP-PAC-R2-W
  • SNAP-PAC-EB1, SNAP-PAC-EB1-FM, SNAP-PAC-EB1-W
  • SNAP-PAC-EB2, SNAP-PAC-EB2-FM, SNAP-PAC-EB2-W
  • SNAP-PAC-SB1, SNAP-PAC-SB2

Versions Affected:

Any SNAP-RCK-M2B shipped prior to 6/1/19 with any SNAP-PAC brains or controllers shipped after 6/1/17

Resolved In Version:

Contact Opto 22 Product Support to request a replacement baseplate for SNAP-RCK-M2B


Symptoms:

When you install the replacement baseplate according to the installation steps in SNAP-RCK-B2M Rack Adapter Installation (​form 1709), the baseplate does not fit securely against the brain or controller case.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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