KB87280
Published: March 27, 2018
Revision: 2.0

PAC Display: "Error while reading window" message when upgrading from PAC Display R9.3d or lower


Applies To:

PAC Display Basic
PAC Display Professional

Versions Affected:

R9.4a through R10.0a and
Beta version B9.6h (all Builds through 0111)

Resolved In Version:

R10.0b


Symptoms:

If the windows in your PAC Display project contain non-English (for example, Chinese) characters and you're using PAC Display version R9.3d or lower,  you may be unable to upgrade to a newer version of PAC Display. Instead, during the upgrade, you may get a message that reads: "Error while reading window. Id or name not as expected."

Workaround:

Before attempting to upgrade PAC Display:

  1. In your PAC Display project, rename windows to names that contain only English characters and/or numbers.
  2. Upgrade the project to PAC Display R9.4a or higher.
  3. (Optional) Rename the windows as you like.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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