KB85947
Published: July 28, 2016
Revision: 1.0

groov 3.2 update fails on groov Box with groov Admin version lower than 43


Applies To:

GROOV-AR1-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: groov Admin R1.570.42 and lower


Symptoms:

If you try to install groov 3.2 or higher on a groov Box that has a groov Admin version lower than 43, the installation will fail with an error that says the update file was not valid.

Resolution:

Due to a required internal change to the groov Box, you must install groov Admin version 43 or higher before installing groov 3.2 or higher.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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