KB85818
Published: June 30, 2016
Revision: 2.0

SVG image in groov does not appear or is out of proportion


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: R3.1a to present
Problem is fixed in version: R3.2a

Resolved In Version:

Problem is fixed in version: R3.2a


Symptoms:

If you upload an SVG image to groov with the image's size specified in anything but pixels, groov may not be able to correctly render it, and the image may appear with an incorrect aspect ratio or may not appear at all.

For example, Visio often saves SVGs with units in inches. An image with its size set at 2.49 inches by 0.32 inches will be interpreted as 2 pixels by 0 pixels, so with a height of 0, it will not appear.

Workaround:

If possible, re-save the image in units of pixels.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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