KB85277
Published: November 30, 2015
Revision: 2.0

PAC Manager times out almost immediately when attempting to install firmware


Applies To:

PAC Manager

Versions Affected:

Versions affected: 8.0a and higher
Problem is fixed in version: R9.5a

Resolved In Version:

Problem is fixed in version: R9.5a


Symptoms:

PAC Manager cannot install firmware on any Opto 22 Ethernet-based brain or controller operating behind a router that does not have port forwarding enabled for UDP. Instead, PAC Manager displays a timeout message almost immediately.

Workaround:

To install firmware in a brain or controller, you can connect to the device directly (for example, through a switch), or temporarily change your router's settings to allow UDP communication.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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