KB84892
Published: July 28, 2015
Revision: 2.0

PAC Display alarm does not trigger email


Applies To:

PAC Display Basic
PAC Display Professional

Versions Affected:

Problem affects versions: R9.0a and higher
Problem is fixed in version: R9.5a

Resolved In Version:

Problem is fixed in version: R9.5a


Symptoms:

In PAC Display Configurator, if you configure an alarm to send emails, the alarm occurs in Runtime but the email may not be sent.

Normally the email is sent, but if the alarm setpoint is operator adjustable and the operator changes the setpoint into the alarm range, this issue may occur.

Workaround:

Make sure operators do not adjust alarm setpoints to a value that will trigger an alarm.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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