KB84422
Published: March 28, 2016
Revision: 2.0

groov Server shows "Updates Available" even though just updated


Applies To:

GROOV-SVR-WIN-BASE
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP

Versions Affected:

Problem affects version groov Server, all versions
Problem is fixed in version: R3.2a

Resolved In Version:

Problem is fixed in version: R3.2a


Symptoms:

After you download and install the most recent version of groov Server for Windows, the orange updates icon still appears.

If you click the icon, the "Your groov Version" box shows the previous version, not the update. Help > About and "About groov Server" on the groov icon in the task bar also show the previous version, not the update.

NOTE: groov Server was correctly updated even though the new version isn't shown. See Workaround.

Workaround:

Refresh your browser window, stop/start groov Server for Windows, or restart your PC.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2018 Opto 22. All rights reserved.