KB83849
Published: September 9, 2014
Revision: 1.0

The old user is still logged into groov Admin after changing the username and password


Applies To:

GROOV-AT1
GROOV-AT1-SNAP
GROOV-AR1
GROOV-AR1-SNAP

Versions Affected:

Versions affected: All versions


Symptoms:

After changing the username and password in groov Admin, an error message says "Access denied: User username is not allowed to use the Change Username/Password module." The login still displays the old user as logged in, and if the page is refreshed, the modules in the list disappear and nothing can be accessed or changed.

Workaround:

Click Logout option on the left hand side of groov Admin. Then log back in with the new Username and Password.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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