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KB86622
PAC Display Runtime Professional shuts down when a PID button is clicked
Revision:  2.0
Published:  4/19/2017
Applies To
PAC Display Professional
Versions
Problem was discovered in version:  
R9.6c
Lower versions may be affected
Problem is fixed in version:  
R9.6d

SYMPTOMS

PAC Display Runtime Pro shuts down when you click a PID button.

The symptoms you'll see depend on how Runtime was started:

  • If you open Runtime directly (for example, from the Windows Start menu), when you click the PID button, the PID Viewer is displayed (but it won't have any data in it) and Windows displays a message, "PAC Display Runtime Professional has stopped working."
  • If you use PAC Display Configurator's "Save Project and Load Runtime" menu option to open Runtime, when you click the PID button, Runtime disappears. Runtime still shows as a running application in the Windows Task Bar, and if you click it, Runtime opens without any project being loaded.

RESOLUTION

Opto 22 has resolved this issue.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

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