Opto 22

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KB86470
Using the groov Data Simulator may incorrectly start trial mode
Revision:  1.0
Published:  1/3/2017
Applies To
GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
Versions
Problem affects versions:  
R3.0a and higher

SYMPTOMS

If you have a GROOV-AR1-BASE or GROOV-SVR-WIN-BASE and have not purchased an additional Plus or Enterprise license, this problem may affect you.

Your license allows you to connect groov to one device (an Opto 22 controller, Modbus/TCP device, or groov Data Store). You can also configure the Data Simulator, which does not count as a device under your license.

With this problem, however, if you do configure the Data Simulator in addition to your one device, groov's trial mode timer starts, and after it expires, all devices stop producing data.

WORKAROUND

Delete the Data Simulator and restart groov.

RESOLUTION

Opto 22 has resolved this issue and will include the fix in an upcoming release.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

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