In groov, failure on a single OPC UA connection may cause tags on working OPC UA connections to fail

Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects versions: R3.1a through R3.4c

Resolved In Version:

R3.5a

Symptoms:

In groov, if you are using more than one OPC UA server, you may see some OPC UA tags failing (displaying the yellow exclamation icon) when they should be working correctly. The same tags might work fine on another page, or if used on the same page more than once, may work in one gadget but not another.

If the OPC UA scanner aborts when scanning tags, a group of tags is affected, and some that should succeed will fail.

Workaround:

If you know that any OPC UA tags have issues (for example, if the server is offline for some reason), remove those tags from the page and see if it allows the other tags on that page to work.

The best way is to duplicate the page having errors, and delete the known bad tags from the duplicate page until the upstream OPC UA issue is resolved.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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