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KB86180
Newer firmware files may not install properly when a microSDHC card is in the controller
Revision:  3.0
Published:  9/21/2016
Applies To
PAC Manager when installing bridge firmware S9.2c on these controllers:
SNAP-PAC-R1
SNAP-PAC-R1-FM
SNAP-PAC-R1-B
SNAP-PAC-R2
SNAP-PAC-R2-FM
Versions
Versions affected:  
PAC Manager R9.3a and higher
Problem is fixed in version:  
R9.5b

SYMPTOMS

When a firmware file is too large to install on a controller using the normal process, PAC Manager R9.3a (and higher) can install the firmware using a "bridge." However, this special process fails when a microSDHC card is inserted in the controller and the bridge firmware is version S9.2c. (Bridge firmware S9.2c is a feature of PAC Manager R9.3a through R9.5a.)

Note: This issue does not happen when the controller is using a microSD card.
microSD cards have a capacity of 2GB of data or less.  microSDHC cards have a capacity of more than 2 GB of data.

Symptoms that indicate you are affected by this issue include:

  • A microSDHC card is inserted in your controller.
  • The firmware installer never finishes.
  • The controller won't boot up.
  • During the installation, PAC Manager indicates (for about two minutes), "Waiting for reboot."
  • PAC Manager then indicates, "Firmware update completed, but restart could not be confirmed."
  • The STAT LED on the controller remains off for about 5 minutes, then starts flashing as it finishes booting up.
  • PAC Manager's Inspect dialog box indicates firmware version S9.2c is installed.

WORKAROUND

Eject the microSDHC card prior to updating the firmware, and then reinsert the card after the firmware update is complete.

RESOLUTION

Opto 22 has resolved this issue.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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