Opto 22

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KB86120
"Operation Failed; retrying" error when logging into groov using IE on PC or Safari on Mac
Revision:  2.0
Published:  8/19/2016
Applies To
GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP
Versions
Problem affects versions:  
All versions

SYMPTOMS

When trying to log into groov using Internet Explorer on a PC or Safari on a Mac, you see the error "Operation Failed; retrying."

This error occurs if the date and time of the groov Box are incorrect (typically by more than 2 weeks).

WORKAROUND

If the Box is not connected to the Internet, check to make sure the date and time are correct on the groov Box.

If the Box has an Internet connection and you have set the Box to synchronize with an online time server, make sure that the DNS Server and Gateway are properly configured so that the Box can reach the time server.

For more information on setting time and date, see the groov Box User's Guide.

RESOLUTION

See Workaround.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

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