Opto 22

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KB86020
SoftPAC: Cannot use "Update Firmware" option to upgrade to R9.5a (or higher)
Revision:  2.0
Published:  7/21/2016
Applies To
SOFTPAC
Versions
Versions affected:  
R9.4b and lower

SYMPTOMS

In any version of SoftPAC, if you try to use the Update Firmware link in SoftPAC Monitor to upgrade to version R9.5a (or higher), you will not find the correct firmware file.

Due to updates in SoftPAC software, the firmware cannot be upgraded from R9.4 or lower by using the Upgrade Firmware link. To update SoftPAC from version R9.4 or lower to version R9.5a or higher, you must run the PAC Project software installer.

RESOLUTION

Instead of using the Update Firmware feature, install SoftPAC version R9.5a (or higher) directly from the PAC Project R9.5000 (or higher) installation file. You can download SoftPAC from the Opto 22 Downloads webpage.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

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