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KB84417
groov may become unresponsive, you may be unable to login, or a login timeout occurs
Revision:  1.0
Published:  1/27/2015
Applies To
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP
Versions
Problem affects versions:  
R2.3a - R2.3b
Problem is fixed in version:  
R2.3c

SYMPTOMS

If groov becomes unresponsive, if you are unable to login, or if a login timeout occurs, there may be an issue with the log database becoming too large.

RESOLUTION

Opto 22 has resolved this issue.
NOTE: If this issue occurs, you need to do two things:

  1. Follow the steps in the Workaround to fix the issue.
  2. Update your groov to version 2.3c or higher to prevent the issue from occurring again. To update, go to manage.groov.com and log in. Click Show under the Details column for your groov and get the latest groov App or groov Server update.

WORKAROUND

Try restarting the groov Box or groov Server. If restarting does not resolve the issue, follow these steps:

For a groov Box:

  1. Open groov Admin and back up the current project (System > Backup and Restore).
  2. Turn off the groov Box.
  3. Restore the Box to defaults by depressing the power button and holding it for at least 8 seconds.
  4. Go back to groov Admin and restore the project you just backed up.

For groov Server for Windows:
  1. Right-click the groov Monitor icon in the Windows tray (bottom right) and choose Stop groov Server from the pop-up menu.
  2. Navigate to the groov folder where the logs are stored (typically C:\Program Files (x86)\Opto22\groov\).
  3. Delete the logs.db file.
  4. Right-click the groov Monitor icon again and choose Start groov Server.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

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