Reverting to an earlier version of groov may leave "groov is Loading..." message on screen indefinitely

Applies To:

GROOV-AR1
GROOV-AR1-SNAP
GROOV-AT1
GROOV-AT1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP

Versions Affected:

Problem affects versions: All versions R1.0c and higher

Symptoms:

When you go back from a newer version of groov to an older version, groov may fail to load and the "groov is Loading..." message may remain on the screen.

This appears to be an issue with the browser cache.

Workaround:

Use shift + F5 to reload groov and ignore cached content, or open a new browser tab.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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