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KB83602
A wireless connection to a groov Box will not work if Encryption Type is set to None
Revision:  1.0
Published:  8/15/2014
Applies To
GROOV-AT1
GROOV-AT1-SNAP
Versions
Versions affected:  
1.570.25 through 1.570.34

SYMPTOMS

In groov Admin, when the Encryption Type for a wireless connection is set to None, you cannot communicate to the groov Box over the wireless network. On Admin's Network Configuration page, the Link Status for WLAN0 is Down, and you are not able to ping the groov Box.

This happens even when the access point's Encryption Type is set to None, and the access point can communicate with a SNAP PAC controller that also has the Encryption Type set to None.

WORKAROUND

Change the Encryption Type of the groov Box and the wireless access point to WPA2, and set up an encryption key (password) on the groov Box and the access point.

CASE STATUS

Opto 22 has resolved this issue and will include the fix in an upcoming release.

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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