Opto 22

43044 Business Park Drive, Temecula, CA 92590 USA
Local & outside the USA:(951) 695-3000
Toll-Free within the USA:(800) 321-6786
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KB83966
Cannot access my groov Box via the hostname
Revision:  1.0
Published:  7/31/2014
Applies To
GROOV-AT1
GROOV-AR1
GROOV-AT1-SNAP
GROOV-AR1-SNAP
Versions
Versions affected:  
All

SYMPTOMS

When starting a groov Box, if you try to access groov before the SYS LED has stopped blinking, you might not be able to log in using the hostname. The browser returns an error that says it cannot find/display that hostname's webpage. This occurs because the DNS cache on the PC has not had enough time to successfully register the hostname before the attempt access to the groov Box.

RESOLUTION

Opto 22 has resolved this issue.

WORKAROUND

When starting a groov Box, always wait until the SYS LED has stopped blinking before you try to access groov. Otherwise, you might not be able to log in using the hostname. If this happens, try one of the following methods to log in:

Method 1: Open groov Find and locate the IP address of the groov you want to log into. Log into groov using the IP address. After some time passes, you should be able to log in again using the hostname.

Method 2: If you are on a Windows computer, open a command prompt and enter ipconfig /flushdns. Then log into groov using the hostname.

If you are on a Mac, see instructions for resetting the DNS cache here: https://support.apple.com/en-us/HT202516

Relevant Downloads
No relevant downloads have been specified.
Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

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