"Error Opening Output File" response while attempting to update Firmware in SoftPAC

Applies To:

SOFTPAC

Versions Affected:

Version affected: R9.3d SoftPAC Monitor running on Windows 8.1 computer
Problem is fixed in version: PAC Project 9.4000

Resolved In Version:

Problem is fixed in version: PAC Project 9.4000

Symptoms:

When attempting to update firmware while using SoftPAC Monitor R9.3d on a Winodws 8 computer, an error message is received stating that the firmware file can not be opened.

Workaround:

If this problem occurs, it is likely that the current installation of SoftPAC has become corrupted.

Follow these steps:

Re-install SoftPAC.
Manually launch SoftPAC Monitor it by right-clicking the icon used to launch Monitor and select Run as Administrator.
In SoftPAC Monitor, click Update Firmware.
In the Update Firmware dialog box, click Browse to locate the update file on your hard drive.
Click Open and then Yes to install the update. A success message appears.
Click Start SoftPAC unless it has already restarted.
Download your strategy to the SoftPAC control engine and run it.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.