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KB83707
Groov Server Fails to validate license file and reports a "Date provided was invalid" error
Revision:  1.0
Published:  3/11/2014
Applies To
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
Versions
Problem was discovered in version:  
R2.1a
Problem is fixed in version:  
R2.1b

SYMPTOMS

When accessing groov Server from your browser, a message box asks for a license file or to start a free trial even if a valid license file is already installed. Attempts to install a valid license result in the following error: "Date provided was invalid."

This problem affects all Windows operating system locales that use a date format different from that used in the U.S.

RESOLUTION

Opto 22 has resolved this issue.

Questions? Contact Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

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