KB80434
Published: November 24, 2008
Revision: 1.0

Changing SNAP analog ouput module scaling may cause rare, infrequent reset


Applies To:

SNAP-PAC-R1
SNAP-PAC-R2
SNAP-PAC-EB1
SNAP-PAC-EB2
SNAP-PAC-SB1
SNAP-PAC-SB2
SNAP-UP1-ADS
SNAP-UP1-M64
SNAP-ENET-S64
SNAP-B3000-ENET

Versions Affected:

Problem was discovered in version: All versions of SNAP PAC
All others, R6.0a


Symptoms:

Changing the upper or lower scaled units for an analog output point may cause a rare, infrequent module reset.

When the problem occurs, the Smart Modules Present mask in PAC Manager momentarily indicates the module is offline, and the module's Times Discovered count from the Inspect Opto 22 Device page (Tools→Inspect, Status Read), increments by one.


Resolution:

Opto 22 has resolved this issue and will include the fix in an upcoming release.


Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2024 Opto 22. All rights reserved.